Shipping & Delivery

Worldwide Delivery

 We offer worldwide shipping which means you can place the order on our website and we will deliver it to you, whatever country you are in. We offer two delivery options (with some exceptions): Standard Shipping through Post Office Service and Express Shipping through EMS.

 After the payment has been confirmed, we make an effort to ship the order within 1-3 business days (excludes weekends, promotional periods, national holidays in our country and unexpected busy periods). Though we keep 95% of our catalog in our inventory, certain products need to be sourced directly from the manufacturer and that fact might delay your order. In any of the cases, we will inform you about it. Please note if an order is placed after 1 PM (GMT+9) on Friday it will likely not be dispatched before Monday/Tuesday.

 If any concerns would arise regarding the order (delay in dispatch, incorrect delivery address, product specification, out-of-stock products, etc.), we will contact the client by e-mail. The order will not be proceeded until we receive an answer or until a certain amount of time will not pass. If no answer is received, the order will be canceled and its payment reimbursed to the client. To get more details, please check How to Order? section.

 Orders will be sent to the delivery address that you have submitted in your order form. Please remember that if you choose delivery fulfilled with Post Office Service – it is often that you will have to collect your parcel at the post office. Unfortunately, this does not depend on us and it is customer’s responsibility to check if post office delivers parcels to the hand.

 We cannot be held responsible if the delivery address is incorrect or it was corrected after the dispatch was made. 

 Delivery Price & Time

Price:

As every order is unique, shipping costs vary depending on the chosen delivery method, weight, and destination of your order. The best way to get the information about the price of delivery is to add the product(s) you want to purchase to the bag and proceed to checkout. Here, choosing the delivery option and indicating your address, the delivery price will be automatically updated and visible.

Please note that, if you will want to edit your order or add more products to it (possible only if your order was not dispatched yet) – the delivery price might change.

Time:

Delivery time depends on the destination country. At the Checkout page, after choosing the country that you want your order to be shipped to, the delivery time will be automatically updated and visible. Below you can see exemplary times needed to deliver an order to some countries. 

* Please keep in mind that delivery time should be used as a guide only and that it is counted from the moment of dispatch. Jooart Cosmetic cannot take responsibility for delays caused by customs clearance, lack of documentation, issues independent of us and busy periods.

Some countries have tightened customs restrictions on import shipments, which can lead to delays in delivery.

WARNING: The client cannot choose a specific delivery time, because deliveries are conditioned by the routes defined by the transport service on the respective delivery date.

In case of choosing Standard Shipping - if after indicated delivery time, your order won’t be delivered - you might have to check if it is not waiting to be collected in your local post office. In such case, postmen should leave the notification about it in your mailbox but as we know from our experience, most of the times, they do not. You will then need to go to your local post office and pick up the parcel by yourself. There is a different pick-up deadline, depending on the destination country. To be able to pick up the order, you will be required to present the notification left at the delivery address or/and parcel/tracking number, as well as your ID document. If the order is not collected within pick-up deadline, it will be eventually returned to Jooart Cosmetic.

Order Tracking

 After your order is dispatched, you will receive another email containing shipping details, like tracking number, expected delivery date, link for tracking website and any other additional information.

Duties & Taxes

Depending on your delivery country, different taxation rules and additional charges may apply. You may need to pay import duties and taxes (including VAT) upon receipt of the products. 

 We recommend that you contact your local customs office for more information as customs policies and practices vary widely from country to country. We have no control over these charges and that is why we cannot advise on their exact amount. You will be responsible for payment of additional fees, as the price you pay to Jooart Cosmetic will exclude all relevant import duties and taxes. As the recipient of the order, you must pay them directly to the carrier to release your order from customs. Please contact your local customs office for further information before placing your order. We fulfill orders from our clients, believing that, at the moment of purchase, they have all the necessary information regarding the import taxation and regulations of their country.